Privacy Policy
How ProTherm Engineering collects, uses, and protects your personal information.
Last updated: January 2025
1Who We Are
PROTHERM ENGINEERING LTD ("ProTherm", "we", "us", or "our") is a company registered in England and Wales. Our registered office is:
First Floor, Swan Buildings20 Swan Street
Manchester, M4 5JW
United Kingdom
Company No. 16801681
We are the data controller responsible for your personal data collected through this website and our business operations.
For any privacy-related queries, please contact us at: info@prothermeng.co.uk
2What Personal Data We Collect
We may collect and process the following categories of personal data:
Identity Data
Full name, job title, company name
Contact Data
Email address, phone number, postal address
Enquiry Data
Messages, project details, and service requirements you submit via our contact form
Technical Data
IP address, browser type, device information, pages visited, and time spent on site
Usage Data
Information about how you use our website and services
Cookie Data
Preferences and analytics data stored via cookies
3How We Collect Your Data
We collect personal data through the following means:
- Direct interactions — when you complete our enquiry or contact form, call us, or email us
- Automated technologies — cookies and similar tracking technologies when you browse our website
- Third parties — analytics providers such as Google Analytics
- Business relationships — when you engage us for services or request a quote
4How We Use Your Data
We use your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Responding to your enquiries and providing quotes | Legitimate interests / Pre-contractual steps |
| Delivering contracted services | Performance of a contract |
| Sending service updates or relevant communications | Legitimate interests |
| Improving our website and user experience | Legitimate interests |
| Complying with legal and regulatory obligations | Legal obligation |
| Analytics and website performance monitoring | Legitimate interests / Consent |
5Data Sharing & Third Parties
We do not sell your personal data. We may share it with:
- IT and website service providers who support our operations (under strict data processing agreements)
- Professional advisers such as lawyers or accountants where necessary
- Regulatory authorities or law enforcement where required by law
- Analytics providers (e.g. Google Analytics) to help us understand website usage
All third-party processors are required to handle your data securely and only for the purposes we specify.
6Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- Enquiry and contact data — up to 3 years from last contact
- Contract and project data — up to 7 years in line with legal and tax obligations
- Website analytics data — as per the retention settings of the analytics provider
7Your Rights Under UK GDPR
Under UK data protection law, you have the following rights:
Right of Access
Request a copy of the personal data we hold about you
Right to Rectification
Ask us to correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data in certain circumstances
Right to Restriction
Ask us to restrict processing of your data
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests
To exercise any of these rights, please contact us at info@prothermeng.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use the site. Cookies are small text files stored on your device.
Essential Cookies
Required for the website to function correctly. Cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our website (e.g. Google Analytics).
Preference Cookies
Remember your settings and preferences for a better experience.
9Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include secure data transmission (HTTPS), access controls, and regular security reviews.
While we take all reasonable steps to protect your data, no internet transmission is completely secure. If you have concerns about data security, please contact us immediately.
10Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this page periodically.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your data, our team is happy to help.